I needed replacement Speedplay 'Frog Cleats'- which are hard to find. They had them at a reasonable price. Saved me a huge hassle and I can continue riding while our Thanksgiving weather is perfect! Carry on!
I showed up within 20 min of closing time. I was happily greeted by everyone at the store, and even though they were moving all the bikes back inside, they were eager to help. I got a new tube and tire put on within minutes. Decent price too, given the quick service. I'll definitely be going back for all my bike needs.
The guy at the parts desk seemed to have zero interest in helping me identify, locate and acquire replacement brake pads when he found out I didn’t buy the bike at this store. And at least 2 employees hovered as if I were going to steal something while I browsed. Nice inventory. Lousy service. Good thing there are a lot of bike shops around NW Denver metro.
We went to this shop to purchase padded bike shorts for an upcoming trip. They had a large selection and a variety of sizes. However, staff treated us like we were going to steal the entire time we were inside the store. There was apparently a rule where you could have only one item inside the changing room at any time and staff stood outside the door to ensure that this was followed. We won't be going back and would not have purchased anything if we were not in a time crunch.
If you want to get an idea for the type of people running this business, look at the owner responses to bad comments. He is the Trump of Google Reviews. He even responded to one comment with, "Fake Review - Just Ridiculous." I've never seen a worse business owner response to a genuine issue. The owner clearly doesn't have business sense or tact in how he talks/treats his customers. He is abrasive, short, and rude to those that come and talk to him. He always talks as if he has something better to do than talk to you. Also, his website is not up-to-date and lists that he carries certain products, but does not. This is basic e-commerce and can easily be addressed, but the owner doesn't care. If you go in and say you are looking for a particular product that he no longer carries, he'll respond very rudely and tell you that they don't carry it, as if to say, "too bad." I tried to mention that the website still listed the item as a product he carries and he was rude and dismissive. And to the owner, if you plan on responding super defensively like the poor businessman than you are, the sole reason I will never go back to your shop is because of you and your attitude.
Derby Bicycle Center is a US Bicycle Store based in Thornton, Colorado. Derby Bicycle Center is located at 410 E 104th Ave, Thornton, CO 80233, USA.
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